After sending the details of my mistreatment by apple to various newspapers and magazines and also to the PR departments, apple have now decided that they should apologise.
Admittedly this is a very half hearted apology and it would seem that executive relations have been forced into it. The apology is only via email at the moment and I will await proof in the post that notes have been removed.
All of this could have been avoided if executive relations had a) not made the notes in the first place and b) treated the complaint seriously in the first place and dealt with it without me having to make there mistreatment of customers public.
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