Near the end of the complaint I requested the notes on my case.
I found that the Executive Relations Advisers thought it acceptable to make notes on my case as follows.
"The customer is tricky"
"This somewhat challenging customer"
"The MLB has been replaced - and surprise, surprise - something's not working, again."
"Please note that I am also not entirely convinced as to the validity of his statements"
All of these comments are completely unfair and unprofessional of such a big international company. As far as I am concerned these are the comments of the company.
This is what apple actually thinks of its premium paying customers.
This blog shows that you are both a tricky and challenging customer.
ReplyDeleteSomething also seemed to not work, again, kinda usual for people that get in contact with Apple for support.
Also, people calling support lines lie all the time. We never trust what you say.
And last, the case notes isn't reflecting what Apple thinks of you, but the PERSONS that you were in contact with. Alas, it's their image of you as a person, not Apples.
Also, who requests their case notes, paranoid much?