The issues I had faced with apple were that a Macbook Pro had an un-commanded shut down and was then sent for repair a third time eventually.
It was sent by apple executive relations to Group8.
They managed to not fix it and change the serial number form a Macbook Pro serial number to a Macbook serial number.
Finally apple decided to replace my Macbook Pro/Macbook with an upgraded model as an apology. Fair enough I thought.
But this was where the problems really started...
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