It would seem, after further contact with executive relations that they are not actually sorry for what was written.
They have actually apologised if I feel that I was portrayed inappropriately in my case notes and have agreed to remove said notes from my case file.
This was all they had to do in the first place, but instead they have forced this blog so that people can see what Apple think of there customers.
Customer is always right does not exist in the world of Apple.
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