They are not sorry after all!

It would seem, after further contact with executive relations that they are not actually sorry for what was written.

They have actually apologised if I feel that I was portrayed inappropriately in my case notes and have agreed to remove said notes from my case file.

 This was all they had to do in the first place, but instead they have forced this blog so that people can see what Apple think of there customers.

 Customer is always right does not exist in the world of Apple.

Apology Received, half heart-idly!

After sending the details of my mistreatment by apple to various newspapers and magazines and also to the PR departments, apple have now decided that they should apologise.

Admittedly this is a very half hearted apology and it would seem that executive relations have been forced into it. The apology is only via email at the moment and I will await proof in the post that notes have been removed.

All of this could have been avoided if executive relations had a) not made the notes in the first place and b) treated the complaint seriously in the first place and dealt with it without me having to make there mistreatment of customers public.

The comments Executive Relations made!

I had numerous problems with replacements provided by apple and all the issues I had were backed up with photographic evidence or visits to apple retail stores.

Near the end of the complaint I requested the notes on my case.

I found that the Executive Relations Advisers thought it acceptable to make notes on my case as follows.

"The customer is tricky"

"This somewhat challenging customer"

"The MLB has been replaced - and surprise, surprise - something's not working, again."

"Please note that I am also not entirely convinced as to the validity of his statements"

All of these comments are completely unfair and unprofessional of such a big international company. As far as I am concerned these are the comments of the company.

This is what apple actually thinks of its premium paying customers.

Some more issues!

The issues I had faced with apple were that a Macbook Pro had an un-commanded shut down and was then sent for repair a third time eventually.

It was sent by apple executive relations to Group8.

They managed to not fix it and change the serial number form a Macbook Pro serial number to a Macbook serial number.

Finally apple decided to replace my Macbook Pro/Macbook with an upgraded model as an apology. Fair enough I thought.

But this was where the problems really started...